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Service climate and employee well-being in higher education
Citation
Martin, A, Service climate and employee well-being in higher education, Journal of Management and Organization, 14, (2) pp. 155-167. ISSN 1833-3672 (2008) [Refereed Article]
DOI: doi:10.5172/jmo.837.14.2.155
Abstract
A growing emphasis on the discourse of 'student as customer' has increased the salience of the concept of service climate in universities and anecdotal evidence suggests that this may have placed increased pressure on staff. This study investigated the relationship between service climate and psychological well being in a sample of 340 university staff. Questionnaire data was analysed using structural equation modelling showed that a positive service climate was negatively related to job-induced tension and positively related to job satisfaction. Job-induced tension also mediated the effects of service climate on psychological dysfunction and job satisfaction. Implications for management of university stakeholder relationships and directions for future research are discussed. Copyright © eContent Management Pty Ltd.
Item Details
Item Type: | Refereed Article |
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Research Division: | Commerce, Management, Tourism and Services |
Research Group: | Strategy, management and organisational behaviour |
Research Field: | Organisational behaviour |
Objective Division: | Expanding Knowledge |
Objective Group: | Expanding knowledge |
Objective Field: | Expanding knowledge in commerce, management, tourism and services |
UTAS Author: | Martin, A (Professor Angela Martin) |
ID Code: | 53754 |
Year Published: | 2008 |
Web of Science® Times Cited: | 11 |
Deposited By: | Management |
Deposited On: | 2009-01-05 |
Last Modified: | 2009-03-16 |
Downloads: | 0 |
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