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A Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency

Citation

Young, JF and Pollard, C and Gregg, P, A Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency, Australasian Journal of information Systems, 15, (Number 1 December 2007) pp. 77-94. ISSN 1449-8618 (2007) [Refereed Article]

Item Details

Item Type:Refereed Article
Research Division:Information and Computing Sciences
Research Group:Information Systems
Research Field:Information Systems Management
Objective Division:Information and Communication Services
Objective Group:Computer Software and Services
Objective Field:Application Tools and System Utilities
Author:Young, JF (Dr Judith Young)
ID Code:50742
Year Published:2007
Deposited By:Information Systems
Deposited On:2007-08-01
Last Modified:2009-08-19
Downloads:0

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