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Gathering information in online communities: what is the key to success?


Lueg, C, Gathering information in online communities: what is the key to success?, Proceedings of International Symposium for Information Science , 30 May - 1 June 2007, Cologne, Germany, pp. 303-313. ISBN 978-3-86764-020-6 (2007) [Refereed Conference Paper]


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Copyright 2007 the Authors

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When investigating information sharing activities in online travel communities we found that the benefit of querying topically related online communities as part of the search process may go well beyond the provision of up-to-date or "complete" information. In particular, we argue that one of the main benefits of approaching an online community for information is the resulting interactive process that helps the user clarify his or her information needs. Conceptualizing this process as mediated interaction rather than traditional information retrieval suggests to investigate further the specific characteristics of such processes and to explore ways to enable, sustain and support them.

Item Details

Item Type:Refereed Conference Paper
Keywords:information gathering, online communities
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information systems not elsewhere classified
Objective Division:Commercial Services and Tourism
Objective Group:Tourism services
Objective Field:Tourism services not elsewhere classified
UTAS Author:Lueg, C (Professor Christopher Lueg)
ID Code:49339
Year Published:2007
Deposited By:Computing
Deposited On:2007-08-01
Last Modified:2014-10-13
Downloads:202 View Download Statistics

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