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Users dealing with spam and spam filters: some observations and recommendations


Lueg, C and Martin, Sam, Users dealing with spam and spam filters: some observations and recommendations, Proceedings of the 8th Annual ACM SIGCHI-NZ Conference on Human-Computer Interaction, 2-4 July 2007, Hamilton, New Zealand, pp. 67-72. ISBN 978-1-59593-836-7 (2007) [Refereed Conference Paper]

Copyright Statement

Copyright 2007 ACM

DOI: doi:10.1145/1278960.1278970


The email communication system is threatened by unsolicited commercial email aka spam. In response, spam filters have been deployed widely to help reduce the amount of spam users have to cope with. This paper describes work towards helping users better understand the often complex decision making that is spam filtering. An investigation of a number of popular web-based email services suggests that the filtering process is typically implemented as a black box allowing very little user involvement. In order to explore how we could help users understand how spam filters work and how they assess messages we conducted a number of user experiments using a simulated email interface providing richer spam filtering information than the webmail interfaces we investigated. Feedback indicates that additional information provided by the interface would be welcome and suggests to further investigate ways to involve users in the filtering process.

Item Details

Item Type:Refereed Conference Paper
Keywords:electronic mail, information search, information retrieval, informative interfaces, spam
Research Division:Information and Computing Sciences
Research Group:Information systems
Research Field:Information security management
Objective Division:Information and Communication Services
Objective Group:Other information and communication services
Objective Field:Other information and communication services not elsewhere classified
UTAS Author:Lueg, C (Professor Christopher Lueg)
UTAS Author:Martin, Sam (Mr Sam Martin)
ID Code:46505
Year Published:2007
Deposited By:Computing
Deposited On:2007-08-01
Last Modified:2014-08-06

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