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Users dealing with spam and spam filters: some observations and recommendations
Citation
Lueg, C and Martin, Sam, Users dealing with spam and spam filters: some observations and recommendations, Proceedings of the 8th Annual ACM SIGCHI-NZ Conference on Human-Computer Interaction, 2-4 July 2007, Hamilton, New Zealand, pp. 67-72. ISBN 978-1-59593-836-7 (2007) [Refereed Conference Paper]
Copyright Statement
Copyright 2007 ACM
DOI: doi:10.1145/1278960.1278970
Abstract
The email communication system is threatened by
unsolicited commercial email aka spam. In response, spam
filters have been deployed widely to help reduce the
amount of spam users have to cope with. This paper
describes work towards helping users better understand the
often complex decision making that is spam filtering. An
investigation of a number of popular web-based email
services suggests that the filtering process is typically
implemented as a black box allowing very little user
involvement. In order to explore how we could help users
understand how spam filters work and how they assess
messages we conducted a number of user experiments using
a simulated email interface providing richer spam filtering
information than the webmail interfaces we investigated.
Feedback indicates that additional information provided by
the interface would be welcome and suggests to further
investigate ways to involve users in the filtering process.
Item Details
Item Type: | Refereed Conference Paper |
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Keywords: | electronic mail, information search, information retrieval, informative interfaces, spam |
Research Division: | Information and Computing Sciences |
Research Group: | Information systems |
Research Field: | Information security management |
Objective Division: | Information and Communication Services |
Objective Group: | Other information and communication services |
Objective Field: | Other information and communication services not elsewhere classified |
UTAS Author: | Lueg, C (Professor Christopher Lueg) |
UTAS Author: | Martin, Sam (Mr Sam Martin) |
ID Code: | 46505 |
Year Published: | 2007 |
Deposited By: | Computing |
Deposited On: | 2007-08-01 |
Last Modified: | 2014-08-06 |
Downloads: | 0 |
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