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The New Bureaucracy: Quality Assurance and its Critics


Travers, MH, The New Bureaucracy: Quality Assurance and its Critics, Policy Press, Bristol, UK, pp. 202. ISBN 9781861349279 (2007) [Authored Research Book]


In some senses, this book is an attempt to understand the humble feedback form.You may have encountered one while taking courses at university or, perhaps, after being discharged from hospital or receiving help from the police. In universities, students are asked to spend a few minutes ticking boxes or assigning a numerical grade to such statements as 'The course met the objectives set' and offering comments or suggestions. The figures are converted into tables of percentage scores by a central department and used in the university to assess performance.They may even be posted on a website, and be referred to in aggregate terms in government reports comparing the performance ofdifferent universities.

Item Details

Item Type:Authored Research Book
Research Division:Human Society
Research Group:Sociology
Research Field:Sociology not elsewhere classified
Objective Division:Law, Politics and Community Services
Objective Group:Government and politics
Objective Field:Public services policy advice and analysis
UTAS Author:Travers, MH (Associate Professor Max Travers)
ID Code:44241
Year Published:2007
Deposited By:Sociology and Social Work
Deposited On:2007-08-01
Last Modified:2012-03-30

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