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A comparison of four computer-based telephone interviewing methods: getting answers to sensitive questions

Citation

Corkrey, R and Parkinson, L, A comparison of four computer-based telephone interviewing methods: getting answers to sensitive questions, Behavior Research Methods, Instruments, & Computers , 34, (3) pp. 354-363. ISSN 1554-351X (2002) [Refereed Article]

Copyright Statement

Copyright 2002 Psychonomic Society, Inc.

DOI: doi:10.3758/BF03195463

Abstract

Interactivevoice response (IVR) technology presents a newand promising approach by which to collect accurate data on sensitive topics by telephone interviews. In a national survey of 2,880 households of alcohol and drug consumption, we compared computer-assistedtelephone interviewing (CATI) and IVR with two hybrid methods that combine IVR with CATI. The principal hypothesis was that the selfreport rates of sensitive behaviors would be higher for the hybrid and IVR methods owing to greater perceived confidentiality than with CATI. All the methods obtained similar sample demographic compositions. Response rates did not differ significantly between the CATI and the hybrid methods; however, the response rate with IVR was significantly lower. The hybrid and IVR methods obtained significantly higher self-report consumption rates for alcohol and marijuana and significantly higher hazardous drinking scores, as measured by the Alcohol Use Disorders Identification Test (AUDIT).

Item Details

Item Type:Refereed Article
Research Division:Information and Computing Sciences
Research Group:Information Systems
Research Field:Computer-Human Interaction
Objective Division:Health
Objective Group:Public Health (excl. Specific Population Health)
Objective Field:Substance Abuse
Author:Corkrey, R (Dr Ross Corkrey)
ID Code:39582
Year Published:2002
Web of Science® Times Cited:36
Deposited By:Agricultural Science
Deposited On:2006-06-08
Last Modified:2015-04-01
Downloads:0

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