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Asking the Customer: Exploring Consumers' Views in the Generation of Social Work Pratice Standards


Bland, R and Laragy, C and Giles, R and Scott, V, Asking the Customer: Exploring Consumers' Views in the Generation of Social Work Pratice Standards, Australian Social Work, 59, (1) pp. 35-46. ISSN 0312-407X (2006) [Refereed Article]

DOI: doi:10.1080/03124070500449762


The present paper reports on the application of consumer participation principles in the development of social work practice standards. The Australian Association of Social Workers Practice Standards Committee consulted with 48 consumers of social work services from four different practice areas about aspects of social work practice. Participants were asked their expectations of social workers. Their responses emphasised the importance of the social workerâ€"client relationship, confidentiality, practical support and client-empowering practice. The consultations contributed to the development of the Standards and the attributes cited were incorporated and are explicit in sections dealing with areas such as mutual engagement and good communication skills. The process of developing a relationship, and its importance, remains integral to the Standards and all outcomes specified are dependent on forming good social workerâ€"client relationships. The consultations were useful in developing the Standards, but they were restricted in number because of a commitment to paying participants while having limited resources and they used opportunistic rather than representative sampling. © 2006, Australian Association of Social Workers.

Item Details

Item Type:Refereed Article
Research Division:Human Society
Research Group:Social work
Research Field:Social work not elsewhere classified
Objective Division:Indigenous
Objective Group:Pacific Peoples community services
Objective Field:Pacific Peoples community services not elsewhere classified
UTAS Author:Bland, R (Professor Robert Bland)
ID Code:39246
Year Published:2006
Deposited By:Sociology and Social Work
Deposited On:2006-08-01
Last Modified:2007-03-14

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