A Conflict Resolution Model

The Conflict Resolution Model was formulated by a group of Australian psychologists who set about integrating the literature on achieving mutually beneficial outcomes in a conflict situation in order to create a best-practice prescriptive process for conflict resolution. A number of experimental studies conducted at the University of Tasmania with students and school-aged children have found significantly improved outcomes in resolving conflict following training in listening, assertiveness, and problem-solving skills identified in the model. These skills are also core elements of the theory of healthy relationships formulated in 1970 by Thomas Gordon and implemented in Parent Effectiveness Training (PET). Research on both programs is presented here.