A survey was conducted of 157 Canadian Information Systems (IS) personnel in organizations throughout Canada using a modified Delphi technique and follow-up interviews to identify the perceived critical issues in IS during the following 5 years. The important issues included: (1) building a responsive IT infrastructure; (2) improving IS project management practices and (3) planning and managing communication networks. Significant differences in the rating of the importance of these issues were reported between IS executives and non-management IS personnel. Qualitative data collected in 35 follow-up interviews provided some interesting insights into the rationale behind the ratings. The top 10 issues were compared to rankings previously reported in Canada and to data collected internationally in a comparable time period. The trend in Canada has been towards technological issues. From a global perspective, Canada currently appears to lead in management issues and lag in technological issues. © 2000 Elsevier Science B.V. All rights reserved.

Item Type:	Refereed Article
Research Division:	Information and Computing Sciences
Research Group:	Information systems
Research Field:	Inter-organisational, extra-organisational and global information systems
Objective Division:	Law, Politics and Community Services
Objective Group:	Work and labour market
Objective Field:	Employment patterns and change
UTAS Author:	Pollard, C (Associate Professor Carol Pollard)
ID Code:	23335
Year Published:	2000
Web of Science® Times Cited:	32
Deposited By:	Information Systems
Deposited On:	2001-08-01
Last Modified:	2002-03-19
Downloads:	0