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Integrating Technology and Customer Service: Reconciling Operational and Customer Decision-Making

Citation

Walker, RH and Craig-Lees, M, Integrating Technology and Customer Service: Reconciling Operational and Customer Decision-Making, Proceedings of the 5th international conference of the decision sciences institute., 4 - 7 July 1999, Athens, pp. 1494-1496. ISBN 0-9667118-1-5 (1999) [Non Refereed Conference Paper]

Item Details

Item Type:Non Refereed Conference Paper
Research Division:Commerce, Management, Tourism and Services
Research Group:Business and Management
Research Field:Business and Management not elsewhere classified
Objective Division:Economic Framework
Objective Group:Management and Productivity
Objective Field:Management
Author:Walker, RH (Professor Rhett Walker)
ID Code:17415
Year Published:1999
Deposited By:Management
Deposited On:1999-08-01
Last Modified:2000-06-14
Downloads:0

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