Application of microcredentials to validate human capabilities in a large telecommunications organisation: Strategic transformation to a future-ready workforce

Purpose: The value of transverse skills, including human capabilities, has been acknowledged for a significant period of time by major organisations such as UNESCO and the World Economic Forum. This paper reports on the application of microcredentials linked to the Human Capability Framework in a major telecommunications organisation that has a vision to establish a baseline to develop the levels of capability for both individual employees and the entire workforce. In this case study, capability is evidenced through learning and applied performance specified in a microcredential that carries a credit-entry score into higher education qualifications. The value of the microcredentials lies not in recognising learning outcomes; rather, it lies in an individual’s ability to validate their full potential, open sustainable employment opportunities, and prepare for emergent new roles.

Design/methodology/approach: This commentary offers a case study of how a major Australian telecommunications organisation implemented microcredentials that are aligned to the Human Capability Framework Standards reference model.

Findings: The approach in this case study demonstrates how a company that confidently invests in nontraditional learning approaches that increase the value of human capital can tangibly grow the capacity of the workforce to deliver not only its strategy but also its cultural values.

Originality/value: The multi-award-winning model described in this case study is novel and clearly informs current research and thinking addressing this topic.