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Leveraging public service performance management to enhance public service delivery: a contemporary perspective


Ayentimi, DT, Leveraging public service performance management to enhance public service delivery: a contemporary perspective, Ethics and Accountable Governance in Africa's Public Sector, Volume I. Ethical Compliance and Institutional Performance, Palgrave Macmillan, Ogunyemi, K., Adisa, I., Hinson, R.E. (ed), Cham, Switzerland, pp. 171-188. ISBN 9783030953942 (2022) [Research Book Chapter]

Copyright Statement

Copyright 2022 The Author(s)

DOI: doi:10.1007/978-3-030-95394-2_9


Performance management is a broader concept than performance appraisal; it aims to improve the functional and organisation-wide performance of individuals and teams. It helps to align structures, processes, resources and employees to meet the strategic goals of organisations. Yet in too many public service organisations across Africa, the performance management and appraisal systems are either too slow or downright broken and submerged in operational difficulties. In the phase of the global Covid-19 pandemic, public sector resources are overstretched; thus, maintaining and improving public service delivery while keeping costs in check ought to be a priority for most governments in Africa. Leveraging public service performance management to enhance public service delivery remains a global priority as public service organisations across the globe are under increasing pressure to deliver quality public service. Equally, across Africa, there is a welcome move towards thinking about the performance of public service organisations, as evident in several public sector reforms. This chapter highlights the landscape of public service performance management in Africa, with a focus on the underlying complications undermining its effectiveness and success. This chapter further explores how public service organisations in Africa can leverage performance management to enhance the efficiency of public service.

Item Details

Item Type:Research Book Chapter
Keywords:Performance management, Public Sector management
Research Division:Commerce, Management, Tourism and Services
Research Group:Strategy, management and organisational behaviour
Research Field:Organisation and management theory
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Management
UTAS Author:Ayentimi, DT (Dr Desmond Ayentimi)
ID Code:154428
Year Published:2022
Deposited By:Management
Deposited On:2022-11-30
Last Modified:2022-12-05

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