Toettenborg, AS and Ooi, CS and Hardy, A, Giving and taking ownership of a destination brand: mechanisms of stakeholder engagement, Journal of Place Management and Development, 15, (4) pp. 511-532. ISSN 1753-8335 (2023) [Refereed Article]
Copyright 2022 Emerald Publishing Limited
Purpose This paper aims to explore the complexities of engaging with local stakeholders in destination branding. As the main creators and drivers of the destination brand, many brand authorities metaphorically "give ownership" of the brand to local stakeholders, for them to "take ownership" of it. This paper examines the inherent challenges of this process. In the Tasmanian destination branding process presented here, the Tasmanian authorities used best practices to generate a sense of ownership of the destination brand among local tourism businesses. Some players engaged, but many did not. The study shows the necessity to understand the dynamics between giving ownership of the brand and the various local tourism business stakeholders actually taking ownership.
Design/methodology/approach This study looks at an Australian destination branding experience, namely, Tasmania's "Go Behind the Scenery". Primary data were gathered through 14 in-depth interviews with tourism operators, selected through a purposive sampling approach, based on their various levels of participation in the branding processes. The interviews aimed to understand how they variously engaged with the brand and processes of ownership.
Findings This study shows that a relatively open interpretation of the brand can welcome wider engagement and generate a sense of ownership through the local businesses' own interpretations. But there are also barriers for these stakeholders in developing an even stronger sense of ownership. They need more support in addressing their individual circumstance before the brand can align with their business.
Originality/value This paper accentuates an ownership gap, understood as the gap between giving ownership (mechanisms to transfer ownership from brand authorities to stakeholders) and taking ownership (stakeholders assume responsibility for and manifest the brand). In identifying a gap between these two aspects of engagement, this paper initiates a more nuanced discussion on the mechanisms of stakeholder engagement in the branding process.
|Item Type:||Refereed Article|
|Keywords:||place branding, destination branding, stakeholder engagement, brand ownership, Australia|
|Research Division:||Commerce, Management, Tourism and Services|
|Research Field:||Impacts of tourism|
|Objective Division:||Commercial Services and Tourism|
|Objective Group:||Tourism services|
|Objective Field:||Socio-cultural issues in tourism|
|UTAS Author:||Toettenborg, AS (Ms Alberte Toettenborg)|
|UTAS Author:||Ooi, CS (Professor Can Seng Ooi)|
|UTAS Author:||Hardy, A (Associate Professor Anne Hardy)|
|Year Published:||2023 (online first 2022)|
|Deposited By:||Office of the School of Social Sciences|
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