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Service Innovation Deep Dive: Capturing and Leveraging Learnings from Service Innovation during COVID-19
The Service Innovation Deep Dive: Capturing and leveraging learnings from service innovation during COVID-19 is a project within the Centre for Social Impact’s (CSI’s) Building Back Better research program. The project was undertaken by a research team from all three CSI centres: Swinburne University of Technology (SUT), University of New South Wales (UNSW), and The University of Western Australia (UWA).
Acknowledging the significant impact of COVID-19 on community services, we sought to understand the ways in which organisations in the aged care, disability, and emergency relief sectors had innovated1 during COVID-19; the learnings, practices and activities that they wanted to carry on beyond the pandemic period; and the factors required in order to do so.
History
Publication title
Summary ReportCommissioning body
Centre for Social Impact, The University of Western Australia, Swinburne University of Technology and University of New South WalesIssue
November 2021Pagination
5Publisher
Centre for Social Impact, The University of Western Australia, Swinburne University of Technology and University of New South WalesPlace of publication
AustraliaRepository Status
- Restricted
