Seivwright, A and Meltzer, A and Varadharajan, M and Campbell, P and Atkins, M and Kaleveld, L and Wilson, E, Service Innovation Deep Dive: Capturing and Leveraging Learnings from Service Innovation during COVID-19, Summary Report, Centre for Social Impact, The University of Western Australia, Swinburne University of Technology and University of New South Wales, Australia, November 2021, pp. 1-5. (2021) [Report Other]
The Service Innovation Deep Dive: Capturing and leveraging learnings from service innovation during COVID-19 is a project within the Centre for Social Impactís (CSIís) Building Back Better research program. The project was undertaken by a research team from all three CSI centres: Swinburne University of Technology (SUT), University of New South Wales (UNSW), and The University of Western Australia (UWA).
Acknowledging the significant impact of COVID-19 on community services, we sought to understand the ways in which organisations in the aged care, disability, and emergency relief sectors had innovated1 during COVID-19; the learnings, practices and activities that they wanted to carry on beyond the pandemic period; and the factors required in order to do so.
|Item Type:||Report Other|
|Keywords:||innovation, COVID-19, aged care, disability services, Australia|
|Research Division:||Commerce, Management, Tourism and Services|
|Research Group:||Strategy, management and organisational behaviour|
|Research Field:||Not-for-profit business and management|
|Objective Division:||Law, Politics and Community Services|
|Objective Group:||Community services|
|Objective Field:||Ability and disability|
|UTAS Author:||Seivwright, A (Dr Ami Seivwright)|
|Deposited By:||CALE Research Institute|
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