eCite Digital Repository

Service Innovation Deep Dive: Capturing and Leveraging Learnings from Service Innovation during COVID-19


Seivwright, A and Meltzer, A and Varadharajan, M and Campbell, P and Atkins, M and Kaleveld, L and Wilson, E, Service Innovation Deep Dive: Capturing and Leveraging Learnings from Service Innovation during COVID-19, Summary Report, Centre for Social Impact, The University of Western Australia, Swinburne University of Technology and University of New South Wales, Australia, November 2021, pp. 1-5. (2021) [Report Other]

Pending copyright assessment - Request a copy


The Service Innovation Deep Dive: Capturing and leveraging learnings from service innovation during COVID-19 is a project within the Centre for Social Impactís (CSIís) Building Back Better research program. The project was undertaken by a research team from all three CSI centres: Swinburne University of Technology (SUT), University of New South Wales (UNSW), and The University of Western Australia (UWA).

Acknowledging the significant impact of COVID-19 on community services, we sought to understand the ways in which organisations in the aged care, disability, and emergency relief sectors had innovated1 during COVID-19; the learnings, practices and activities that they wanted to carry on beyond the pandemic period; and the factors required in order to do so.

Item Details

Item Type:Report Other
Keywords:innovation, COVID-19, aged care, disability services, Australia
Research Division:Commerce, Management, Tourism and Services
Research Group:Strategy, management and organisational behaviour
Research Field:Not-for-profit business and management
Objective Division:Law, Politics and Community Services
Objective Group:Community services
Objective Field:Ability and disability
UTAS Author:Seivwright, A (Dr Ami Seivwright)
ID Code:151278
Year Published:2021
Deposited By:CALE Research Institute
Deposited On:2022-07-26
Last Modified:2022-07-26

Repository Staff Only: item control page