eCite Digital Repository

Service Innovation Deep Dive: Capturing and Leveraging Learnings from Service Innovation during COVID-19


Seivwright, A and Meltzer, A and Varadharajan, M and Campbell, P and Atkins, M and Kaleveld, L and Wilson, E, Service Innovation Deep Dive: Capturing and Leveraging Learnings from Service Innovation during COVID-19, National report, Centre for Social Impact, The University of Western Australia, Swinburne University of Technology and University of New South Wales, Australia, November 2021, pp. 1-52. (2021) [Report Other]

Pending copyright assessment - Request a copy


The Service Innovation Deep Dive: Capturing and leveraging learnings from service innovation during COVID-19 is a project within the Centre for Social Impactís (CSIís) Building Back Better research program. The project was undertaken by a research team from all three CSI centres: Swinburne University of Technology, University of New South Wales, and The University Western Australia.

Acknowledging the significant impact of COVID-19 on community services, we sought to understand the ways in which organisations in the aged care, disability, and emergency relief sectors had innovated during COVID-19, the learnings, practices and activities that they wanted to carry on beyond the pandemic period, and the factors required in order to do so. To explore these questions, we interviewed representatives from 36 organisations in Western Australia, Victoria and New South Wales from late 2020 to early 2021.

Item Details

Item Type:Report Other
Keywords:innovation, COVID-19, aged care, disability services, Australia
Research Division:Commerce, Management, Tourism and Services
Research Group:Strategy, management and organisational behaviour
Research Field:Not-for-profit business and management
Objective Division:Law, Politics and Community Services
Objective Group:Community services
Objective Field:Ability and disability
UTAS Author:Seivwright, A (Dr Ami Seivwright)
ID Code:151277
Year Published:2021
Deposited By:CALE Research Institute
Deposited On:2022-07-26
Last Modified:2022-07-26

Repository Staff Only: item control page