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Scoping the required business management skills for community pharmacy: perspectives of pharmacy stakeholders and pharmacy students


Davey, BJ and Lindsay, D and Cousins, J and Glass, BD, Scoping the required business management skills for community pharmacy: perspectives of pharmacy stakeholders and pharmacy students, Currents in Pharmacy Teaching and Learning, 14, (7) pp. 909-928. ISSN 1877-1297 (2022) [Refereed Article]

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Copyright 2022 Elsevier Inc.

DOI: doi:10.1016/j.cptl.2022.07.002


Background: The literature is dearth in identification and categorization of business management skills required by community pharmacists. While community pharmacy stakeholders (predominantly community pharmacy owners, managers, and pharmacists) and pharmacy students are valuable sources for identifying business management skills, no review is currently available that synthesizes their knowledge. By identifying currently known business skills and organizing these into a managerial skills framework, this review provides a foundation skillset for community pharmacist business management.

Methods: Six electronic databases were searched for published articles, with titles and abstracts screened according to inclusion criteria. Full articles meeting the specified criteria were assessed and skills identified were mapped to the human, conceptual, and technical skills of a business management framework.

Results: Pharmacy stakeholders and students identified 36 business management skills/aptitudes required for community pharmacists. Pharmacy stakeholders most frequently identified the skills of communication, professionalism, general business management, leadership, and teamwork. Although the pharmacy students concurred with many of these skills, they more frequently identified confidence, entrepreneurship, and having prior experience or opportunity in a management role. A substantial number of identified skills/aptitudes were categorized under the human domain of the business management framework.

Implications: Community pharmacists require training in effective business management, with particular emphasis on human domain skills. The tertiary education system should consider implementing the skills/aptitudes revealed in this review into the pharmacy curriculum. Recruiting business minded personalities into the profession, particularly targeting students with an attraction to business management, is one strategy to improve management skills within the field.

Item Details

Item Type:Refereed Article
Keywords:leadership, pharmacy manager, business managerial skills, pharmaceutical education, chemist training, tertiary education
Research Division:Biomedical and Clinical Sciences
Research Group:Pharmacology and pharmaceutical sciences
Research Field:Clinical pharmacy and pharmacy practice
Objective Division:Expanding Knowledge
Objective Group:Expanding knowledge
Objective Field:Expanding knowledge in the biomedical and clinical sciences
UTAS Author:Cousins, J (Mr Justin Cousins)
ID Code:151188
Year Published:2022
Deposited By:Pharmacy
Deposited On:2022-07-25
Last Modified:2022-10-05
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