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Patients' opinions towards the services of pharmacists based in general practice


Sudeshika, T and Naunton, M and Yee, KC and Deeks, LS and Peterson, GM and Kosari, S, Patients' opinions towards the services of pharmacists based in general practice, Pharmacy, 10, (4) Article 78. ISSN 2226-4787 (2022) [Refereed Article]

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DOI: doi:10.3390/pharmacy10040078


Pharmacists have been included in general practice teams to provide non-dispensing services for patients. In Australia, pharmacists' role in general practice has been slowly expanding. However, there is a paucity of research to explore patients' opinions toward pharmacist-led services in general practice. This study aimed to assess patient awareness, perceived needs, and satisfaction with these services. A cross-sectional survey was conducted with a purposeful sample of patients who visited six general practices in the Australian Capital Territory that included pharmacists in their team. The survey was informed by the literature and pre-tested. The survey was distributed to two samples: patients who had seen a pharmacist and those who had not seen a pharmacist. Of 100 responses received, 86 responses were included in the analysis: patients who had seen a pharmacist (n = 46) and patients who had not seen a pharmacist (n = 40). Almost all the patients who utilised pharmacist-led services were highly satisfied with those services. Among patients who had not seen a pharmacist, 50% were aware of the existence of general practice pharmacists. Patients who had visited the pharmacist rated higher scores for perceived needs. Patient satisfaction towards the pharmacist-led services in general practices was very high, and patients supported the expansion of these services. However, awareness of the availability of general practice pharmacist services could be improved.

Item Details

Item Type:Refereed Article
Keywords:patient opinions, awareness, perceived needs, satisfaction, general practice pharmacist
Research Division:Biomedical and Clinical Sciences
Research Group:Pharmacology and pharmaceutical sciences
Research Field:Clinical pharmacy and pharmacy practice
Objective Division:Health
Objective Group:Clinical health
Objective Field:Efficacy of medications
UTAS Author:Peterson, GM (Professor Gregory Peterson)
ID Code:150997
Year Published:2022
Deposited By:Pharmacy
Deposited On:2022-07-10
Last Modified:2022-07-25

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