eCite Digital Repository

Factors for IT-enabled public sector process improvements in developing economies


Finau, G and Prasad, A, Factors for IT-enabled public sector process improvements in developing economies, Proceedings of the 20th Americas Conference on Information Systems, 7-9 August, Savannah, Georgia, USA, pp. 617-625. ISBN 9781632667533 (2014) [Refereed Conference Paper]

Pending copyright assessment - Request a copy

Official URL:


IT resources are indispensable in the management of Public Sector Organizations (PSOs) around the world. We investigate the factors that could leverage the IT resources in PSOs in developing economies. While research on ways to leverage IT resources in private sector organizations of developed countries is substantial, our understanding on ways to leverage the IT resources in the public sector in developing countries is limited. The current study aspires to address this gap in the literature by seeking to determine the key factors required to create process value from public sector IT investments in developing countries. We draw on the resource-centric theories to imply the nature of factors that could leverage the IT resources in the public sector. Employing an interpretive design, we identified three factors necessary for IT process value generation in the public sector. We discuss these factors and state their implications to theory and practice.

Item Details

Item Type:Refereed Conference Paper
Keywords:IT process value, public sector organizations, e-government, developing countries, resource-centric theories
Research Division:Information and Computing Sciences
Research Group:Other information and computing sciences
Research Field:Other information and computing sciences not elsewhere classified
Objective Division:Information and Communication Services
Objective Group:Information systems, technologies and services
Objective Field:Information systems, technologies and services not elsewhere classified
UTAS Author:Finau, G (Dr Glenn Finau)
ID Code:150985
Year Published:2014
Deposited By:Accounting and Accountability
Deposited On:2022-07-09
Last Modified:2022-07-25

Repository Staff Only: item control page