eCite Digital Repository

Uncovering healthcare staff attitudes to the rapid deployment of telehealth in Victoria, 2020–2021: a 12-month telehealth experience

Citation

Shannon, MM and Callum, SM and Callisaya, ML, Uncovering healthcare staff attitudes to the rapid deployment of telehealth in Victoria, 2020-2021: a 12-month telehealth experience, Internal Medicine Journal ISSN 1444-0903 (2022) [Refereed Article]


Preview
PDF
Pending copyright assessment - Request a copy
630Kb

Preview
PDF
Pending copyright assessment - Request a copy
639Kb

DOI: doi:10.1111/imj.15750

Abstract

Background

Telehealth was widely adopted in health services during the Covid-19 pandemic. It is unknown what the attitudes and ongoing needs of healthcare staff are after a rapid implementation of telehealth.

Aims

To evaluate staff attitudes to telehealth utilisation after a rapid implementation.

Methods

A health service-wide bespoke survey was sent to all clinicians, managers, and administration staff in June–July 2021. We evaluated attitudes to (i) telehealth application in the model of care and (ii) the barriers and enablers to use of telehealth. Descriptive statistics were used for quantitative data, and content analysis for the textual data.

Results

A hundred and thirty-four respondents completed the survey (response rate = 22.5% of healthdirect users (71/315), and = 3.2% of total healthcare staff population). Most commonly, telehealth was identified as being important (78%) and safe (79%) by clinicians; important (100%) and encouraged (88%) by managers. In contrast, telehealth was identified as not the same as face-to-face (56%, 50%); but easy to add to usual work arrangements (43%, 44%) by clinicians and managers, respectively. The most common enablers of telehealth were: (i) having others use the same telehealth platform (74.3%, 100%), and (ii) completing training (68.9%, 72.7%) by clinicians and managers, respectively. The most common barriers were having (i) reliable internet connectivity (39.2%, 45.5%) by clinicians and managers respectively, (ii) the right equipment (clinician 37.8%), and (iii) a private area (managers 36.3%).

Conclusions

Despite training and having support from colleagues to implement telehealth, ongoing needs were identified that may promote uptake in specific health settings.

Item Details

Item Type:Refereed Article
Keywords:telehealth, telemedicine, survey, implementation, health service utilisation, covid-19
Research Division:Biomedical and Clinical Sciences
Research Group:Other biomedical and clinical sciences
Research Field:Other biomedical and clinical sciences not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Health system performance (incl. effectiveness of programs)
UTAS Author:Callisaya, ML (Dr Michele Callisaya)
ID Code:150251
Year Published:2022
Deposited By:Menzies Institute for Medical Research
Deposited On:2022-06-05
Last Modified:2022-06-06
Downloads:0

Repository Staff Only: item control page