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Privacy concerns in e-commerce: A multilevel meta-analysis


Maseeh, HI and Jebarajakirthy, C and Pentecost, R and Arli, D and Weaven, S and Ashaduzzaman, M, Privacy concerns in e-commerce: A multilevel meta-analysis, Psychology & Marketing, 38, (10) pp. 1779-1798. ISSN 0742-6046 (2021) [Refereed Article]

Copyright Statement

2021 Wiley Periodicals

DOI: doi:10.1002/mar.21493


Whilst the rapid advancement of technology in the 21st century has facilitated the online collection, storage, retrieval, manipulation, and transmission of individuals' personal information, it has also led to a concomitant rise in privacy concerns amongst e-commerce users. Although privacy concerns have received considerable attention in the e-commerce literature, to date, empirical research has tended to report somewhat erratic and inconsistent findings in the context of consumer privacy. Accordingly, the relationships between the antecedents, privacy concerns, and the outcome variables in e-commerce contexts remains unclear. To remedy such deficiencies in the literature, this study adopts the meta-analytic approach to gather and make sense of the inconsistent and mixed empirical findings reported in the literature. The findings show that risk perceptions trigger privacy concerns while benefit perceptions, familiarity, reputation, privacy policy, and trust mitigate privacy concerns which in turn affect customer attitude and usage of e-commerce platforms. To investigate the possible reasons for inconsistent findings, we performed a moderation analysis which suggests that methodological moderators, that is, type of article, research methods, and sample type; and contextual moderators, i.e. country where the study was carried out, and gender dominance in a sample set, can cause inconsistencies in the findings. Theoretically, this meta-analysis contributes to the Antecedents; Privacy Concerns; Outcome variables (APCO) Model, and the literature on consumer privacy in the context of e-commerce. Practically, the findings provide guidelines to e-commerce businesses to effectively address customers' privacy concerns.

Item Details

Item Type:Refereed Article
Keywords:APCO Macro Model, e-commerce, meta-analysis, privacy concerns
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing technology
Objective Division:Information and Communication Services
Objective Group:Media services
Objective Field:Internet, digital and social media
UTAS Author:Arli, D (Dr Denni Arli)
ID Code:148852
Year Published:2021
Web of Science® Times Cited:30
Deposited By:TSBE
Deposited On:2022-02-16
Last Modified:2022-03-10

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