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Telehealth experiences of vulnerable clients living in Tasmania


Van Dam, PJ and Caney, D and Turner, RC and Griffin, P and Dwyer, M and Prior, S, Telehealth experiences of vulnerable clients living in Tasmania, Australian Journal of Rural Health pp. 1-9. ISSN 1038-5282 (2022) [Refereed Article]

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Copyright Statement

2022 The Authors. Australian Journal of Rural Health published by John Wiley & Sons Australia, Ltd on behalf of National Rural Health Alliance Ltd. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made. (

DOI: doi:10.1111/ajr.12835


Objective: To understand the experiences of vulnerable clients who used telehealth during the Coronavirus pandemic.

Design: The study employed a qualitative enquiry, utilising semi-structured interviews lasting 30-60 minutes with a thematic analysis approach to explore factors influencing client experience with telehealth.

Setting: A wide range of locations across Tasmania, Australia.

Participants: Twelve participants who were considered to be vulnerable on a number of domains, including: health and human wellbeing factors, social risk factors, functional limitations, and individual behavioural factors.

Interventions: The provision of telehealth consultations to vulnerable clients.

Main outcome measures: Four global themes were discovered: i) Telehealth saves time, money and energy; ii) User friendly technology facilitates care; iii) Rapport and confidentiality helps clients to feel safe; and iv) Fit for purpose telehealth provides a quality service.

Results: The discovered themes entailed the major finding that most participants were satisfied with the overall quality of the telehealth service they received and the convenience of this service. Concerns were raised regarding the limitations around social interaction, physical examination, and access to fit-for-purpose telehealth devices.

Conclusion: This research with vulnerable clients, from Tasmania, supports the evidence that the utilisation of telehealth allows more convenient access to care. To optimise the service, however, concerns regarding the desire for social interaction, appropriate physical examination, and access to fit-for-purpose telehealth devices will need to be addressed.

Item Details

Item Type:Refereed Article
Keywords:COVID-19, telehealth, vulnerable clients
Research Division:Education
Research Group:Education systems
Research Field:Teacher education and professional development of educators
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Health system performance (incl. effectiveness of programs)
UTAS Author:Van Dam, PJ (Dr Pieter Van Dam)
UTAS Author:Turner, RC (Professor Richard Turner)
UTAS Author:Griffin, P (Dr Phoebe Griffin)
UTAS Author:Dwyer, M (Dr Mitchell Dwyer)
UTAS Author:Prior, S (Dr Sarah Prior)
ID Code:148606
Year Published:2022
Deposited By:Medicine
Deposited On:2022-01-27
Last Modified:2022-03-17
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