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Using social media to support requirements gathering when users are not available


Scanlan, J and de Salas, K and Lim, D and Roehrer, E, Using social media to support requirements gathering when users are not available, Proceedings of the 55th Hawaii International Conference on System Sciences, 4-7 january 2022, Naui, Hawaii, pp. 1-10. ISBN 978-0-9981331-5-7 (2022) [Refereed Conference Paper]


Copyright Statement

Creative Commons licence CC BY-NC-ND 4.0

DOI: doi:10.24251/HICSS.2022.516


The use of mobile health applications has surged in numbers since the advent of smart phones a decade ago. Yet, many mobile applications suffer from low engagement due to poor application design. This could be partially due to the primary users of an eHealth applications being time poor and inaccessible to software developers due to their complex health needs. This study investigated the needs of a complex cohort to establish how an eHealth application could provide support. This investigation used social media to reach the cohort ‘where they were’, without needing to undertake traditional software requirement extraction. The study demonstrated that social media can be used as an effective research tool, not only as a data collection tool to gain insight for a possible mobile application prototype development, but it has demonstrated that social media is a feasible participation tool of User Centred Design (UCD) engagement.

Item Details

Item Type:Refereed Conference Paper
Keywords:autism carers, requirements elicitation, social media
Research Division:Information and Computing Sciences
Research Group:Human-centred computing
Research Field:Human-computer interaction
Objective Division:Information and Communication Services
Objective Group:Information systems, technologies and services
Objective Field:Human-computer interaction
UTAS Author:Scanlan, J (Dr Joel Scanlan)
UTAS Author:de Salas, K (Associate Professor Kristy de Salas)
UTAS Author:Lim, D (Mr Daniel Lim)
UTAS Author:Roehrer, E (Dr Erin Roehrer)
ID Code:148523
Year Published:2022
Deposited By:Australian Institute of Health Service Management
Deposited On:2022-01-20
Last Modified:2022-02-23
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