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Here’s the real reason customer abuse is rising
Citation
Mortimer, G and Grimmer, L, Here's the real reason customer abuse is rising, InsideRetail, InsideRetail, Australia, 07 December (2021) [Magazine Article]
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Official URL: https://insideretail.com.au/business/hr/heres-the-...
Abstract
Readers would have seen footage and read articles about increasing abuse and aggression directed toward frontline service workers. Whether in a café, supermarket, bookstore or service station, Covid-19 has transformed the way services are delivered. New check-in procedures, acrylic screens, increased hygiene measures, contactless transactions, and safe-distancing requirements have become the norm and friction with customers has increased.
Item Details
| Item Type: | Magazine Article |
|---|---|
| Keywords: | retail, customer abuse, covid19 |
| Research Division: | Commerce, Management, Tourism and Services |
| Research Group: | Commercial services |
| Research Field: | Retail |
| Objective Division: | Commercial Services and Tourism |
| Objective Group: | Property, business support services and trade |
| Objective Field: | Wholesale and retail trade |
| UTAS Author: | Grimmer, L (Dr Louise Grimmer) |
| ID Code: | 148156 |
| Year Published: | 2021 |
| Deposited By: | TSBE |
| Deposited On: | 2021-12-07 |
| Last Modified: | 2022-05-24 |
| Downloads: | 0 |
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