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Here’s the real reason customer abuse is rising


Mortimer, G and Grimmer, L, Here's the real reason customer abuse is rising, InsideRetail, InsideRetail, Australia, 07 December (2021) [Magazine Article]

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Readers would have seen footage and read articles about increasing abuse and aggression directed toward frontline service workers. Whether in a café, supermarket, bookstore or service station, Covid-19 has transformed the way services are delivered. New check-in procedures, acrylic screens, increased hygiene measures, contactless transactions, and safe-distancing requirements have become the norm and friction with customers has increased.

Item Details

Item Type:Magazine Article
Keywords:retail, customer abuse, covid19
Research Division:Commerce, Management, Tourism and Services
Research Group:Commercial services
Research Field:Retail
Objective Division:Commercial Services and Tourism
Objective Group:Property, business support services and trade
Objective Field:Wholesale and retail trade
UTAS Author:Grimmer, L (Dr Louise Grimmer)
ID Code:148156
Year Published:2021
Deposited By:TSBE
Deposited On:2021-12-07
Last Modified:2022-05-24
Downloads:3 View Download Statistics

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