Engaging older clients with exercise physiology software: Focussing on user-prioritised needs

Ensuring access to ongoing exercise programs for older adults with degenerative conditions is a challenge for allied health professionals. E-health technologies can help address this challenge. However, user acceptance is a critical determinant of their effectiveness. This study identified features influencing the willingness of older adults to use exercise software. It focused on user-friendliness, engagement, and user needs. Feedback was gathered via focus groups with thematic analysis used to analyse data. While participants perceived the software as user-friendly and engaging, intention to use the application was strongly influenced by perceptions about whether it met individual needs. While participants agreed that the software did provide a means for meeting their exercise needs, many identified on-the-spot expert support, safety, and social contact as being equally, if not more important than exercise. This study reinforces that well-designed, user-friendly applications will not necessarily engage and motivate users if they do not address user-prioritised needs.