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Cultural complexity and situated mediation: Chinese visitors at Port Arthur historic site


Ma, Y and Ooi, C-S and Hardy, A, Cultural complexity and situated mediation: Chinese visitors at Port Arthur historic site, Journal of China Tourism Research, 17, (4) pp. 532-548. ISSN 1938-8160 (2021) [Refereed Article]

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DOI: doi:10.1080/19388160.2021.1971134


The tourism industry and research community are cognizant of the importance of mediation in creating desirable tourist experiences. This paper argues that the mediation process should not be general but needs to be situated, that is a tourism mediator must take into account the nature of the tourist product, the specific social and environmental circumstances of consumption, the background of tourists and the inter-personal dynamics during the activity. Focusing on Chinese visitors, this study uses a cultural complexity frame that understands culture as a resource for members to express, control and navigate diverse situations and encounters to understand how experiences are dynamically shaped in diverse circumstances. Based on fieldwork at a British colonial convict heritage site Port Arthur Historic Site, Tasmania, Australia this study contributes to the understanding of using culture as a pool of productive resource in the mediation of the Chinese tourist experience.

Item Details

Item Type:Refereed Article
Keywords:tourist experiences, situated mediation, cultural complexity, Chinese tourists, China tourism, mediated cultures, heritage interpretation
Research Division:Commerce, Management, Tourism and Services
Research Group:Tourism
Research Field:Tourist behaviour and visitor experience
Objective Division:Commercial Services and Tourism
Objective Group:Tourism services
Objective Field:Socio-cultural issues in tourism
UTAS Author:Ma, Y (Dr Yue Ma)
UTAS Author:Ooi, C-S (Professor Can Seng Ooi)
UTAS Author:Hardy, A (Associate Professor Anne Hardy)
ID Code:146369
Year Published:2021
Web of Science® Times Cited:1
Deposited By:Office of the School of Social Sciences
Deposited On:2021-09-02
Last Modified:2022-05-13

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