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The tourist wall: the case of China visitors in Malaysia

Citation

Long, F and Ooi, CS, The tourist wall: the case of China visitors in Malaysia, Transformations in Uncertain times: Future perfect in tourism, hospitality and events' - Proceedings of the 31st Council for Australasian University Tourism and Hospitality Education (CAUTHE), 9-12 February 2021, Virtual Conference, Online (Fremantle, Australia), pp. 487-489. ISBN 978-0-9945141-5-8 (2021) [Refereed Conference Paper]

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Abstract

Tourist bubbles reduce tourist anxiety but they also create walls. This exploratory study looks at how Chinese visitors publicly review Malaysia on mafengwo.com and qyer.com. There is conspicuous silence on the discriminatory policies against Chinese Malaysians in those reviews even though manifestations of that policy is omnipresent. Thus, we look at how a Chinese tourist wall is constructed, and how tourist businesses are inadvertently strengthening that wall. We are also suggesting the importance of acknowledging "silence" in our data collection and analysis. This paper aims to facilitate our further understandings in Chinese tourists and the complexity of the host-guest relations in tourism.

Item Details

Item Type:Refereed Conference Paper
Keywords:tourist wall, tourist bubble, Chinese tourist, ethnic harmony, ethnic discrimination, Malaysia
Research Division:Commerce, Management, Tourism and Services
Research Group:Tourism
Research Field:Tourist behaviour and visitor experience
Objective Division:Commercial Services and Tourism
Objective Group:Tourism services
Objective Field:Socio-cultural issues in tourism
UTAS Author:Ooi, CS (Professor Can Seng Ooi)
ID Code:143654
Year Published:2021
Deposited By:Office of the School of Social Sciences
Deposited On:2021-03-29
Last Modified:2021-07-12
Downloads:0

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