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Drivers and barriers for city shopping: Perspectives from retailers and consumers in regional Australia

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posted on 2023-05-20, 21:32 authored by Eleanor GrimmerEleanor Grimmer
The decline of retailing in cities is well documented in the international literature, but to date there has been little research in Australia. The objective of this study, conducted in regional Australia, is to examine drivers and barriers for city shopping, and motivations for out-of-town shopping. Surveys were administered to retailers and city shoppers. Qualitative data were analysed using Leximancer to draw out relevant themes and concepts. Responses (n = 367) show store variety, customer service, car parking and the overall offering and experience are important drivers of city shopping, whilst expensive parking, empty shops, lack of amenities and store variety are commonly cited barriers.

Funding

Launceston City Council

History

Publication title

Journal of Retailing and Consumer Services

Volume

6

Article number

102526

Number

102526

Pagination

1-13

ISSN

0969-6989

Department/School

TSBE

Publisher

Elsevier Ltd

Place of publication

United Kingdom

Rights statement

© 2021 Elsevier Ltd

Repository Status

  • Open

Socio-economic Objectives

Wholesale and retail trade; Marketing

Usage metrics

    University Of Tasmania

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