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Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria


Okafor, UG and Jatau, AI and Alabi, O and Mohammed, ENA, Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria, Tropical Journal of Pharmaceutical Research January, 20, (1) pp. 169-175. ISSN 1596-5996 (2021) [Refereed Article]

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2021 The authors. This work is licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) License (

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DOI: doi:10.4314/tjpr.v20i1.24


Purpose: To assess the awareness and satisfaction of online renewal of practice licence among pharmacists in Nigeria.

Methods: This was a cross-sectional study among pharmacists in Nigeria. Participants were recruited through; online (via social media platforms) or in person at Pharmacists Council of Nigeria (PCN) office during application for renewal of license.

Results: A total of 878 participants completed the survey. Of this, 97.4 and 79.9 % were aware and satisfied with the online process, respectively. The respondents rated the process as excellent (19.1 %), fair (22.2 %), good (55.0 %) and poor (3.6 %). Most of the reported challenges included linking payment of association dues with license renewal, poor customer service and password retrieval.

Conclusions: The level of awareness and satisfaction of the online renewal of annual licence among pharmacists in Nigeria is high. Measures are still needed to improve the online application process.

Item Details

Item Type:Refereed Article
Keywords:pharmacists council, online, licence, pharmacist, practice
Research Division:Biomedical and Clinical Sciences
Research Group:Pharmacology and pharmaceutical sciences
Research Field:Toxicology (incl. clinical toxicology)
Objective Division:Expanding Knowledge
Objective Group:Expanding knowledge
Objective Field:Expanding knowledge in the health sciences
UTAS Author:Jatau, AI (Mr Ibrahim Jatau Abubakar)
ID Code:142685
Year Published:2021
Deposited By:Pharmacy
Deposited On:2021-02-05
Last Modified:2021-12-21
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