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Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria
Citation
Okafor, UG and Jatau, AI and Alabi, O and Mohammed, ENA, Assessment of awareness and satisfaction of online renewal of practising license among pharmacists in Nigeria, Tropical Journal of Pharmaceutical Research January, 20, (1) pp. 169-175. ISSN 1596-5996 (2021) [Refereed Article]
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Copyright Statement
© 2021 The authors. This work is licensed under the Creative Commons Attribution 4.0 International (CC BY 4.0) License (http://creativecommons.org/licenses/by/4.0)
Official URL: https://www.tjpr.org/home/abstract.php?id=3114&aTi...
DOI: doi:10.4314/tjpr.v20i1.24
Abstract
Purpose: To assess the awareness and satisfaction of online renewal of practice licence among
pharmacists in Nigeria.
Methods: This was a cross-sectional study among pharmacists in Nigeria. Participants were recruited
through; online (via social media platforms) or in person at Pharmacists Council of Nigeria (PCN) office
during application for renewal of license.
Results: A total of 878 participants completed the survey. Of this, 97.4 and 79.9 % were aware and
satisfied with the online process, respectively. The respondents rated the process as excellent (19.1 %),
fair (22.2 %), good (55.0 %) and poor (3.6 %). Most of the reported challenges included linking payment
of association dues with license renewal, poor customer service and password retrieval.
Conclusions: The level of awareness and satisfaction of the online renewal of annual licence among
pharmacists in Nigeria is high. Measures are still needed to improve the online application process.
Item Details
| Item Type: | Refereed Article |
|---|---|
| Keywords: | pharmacists council, online, licence, pharmacist, practice |
| Research Division: | Biomedical and Clinical Sciences |
| Research Group: | Pharmacology and pharmaceutical sciences |
| Research Field: | Toxicology (incl. clinical toxicology) |
| Objective Division: | Expanding Knowledge |
| Objective Group: | Expanding knowledge |
| Objective Field: | Expanding knowledge in the health sciences |
| UTAS Author: | Jatau, AI (Mr Ibrahim Jatau Abubakar) |
| ID Code: | 142685 |
| Year Published: | 2021 |
| Deposited By: | Pharmacy |
| Deposited On: | 2021-02-05 |
| Last Modified: | 2021-12-21 |
| Downloads: | 18 View Download Statistics |
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