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Storescape and customer loyalty: Employee citizenship behaviour towards customer as a catalyst

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Gorji, M and Siami, S and Grimmer, L and Grimmer, M, Storescape and customer loyalty: Employee citizenship behaviour towards customer as a catalyst, Asia Pacific Journal of Marketing and Logistics ISSN 1355-5855 (2021) [Refereed Article]


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Item Details

Item Type:Refereed Article
Keywords:retail, marketing, department stores, consumer behaviour, customer loyalty
Research Division:Commerce, Management, Tourism and Services
Research Group:Commercial services
Research Field:Retail
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Marketing
UTAS Author:Siami, S (Ms Sahar Siami)
UTAS Author:Grimmer, L (Dr Louise Grimmer)
UTAS Author:Grimmer, M (Professor Martin Grimmer)
ID Code:142429
Year Published:2021
Deposited By:TSBE
Deposited On:2021-01-18
Last Modified:2021-01-18
Downloads:0

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