eCite Digital Repository

The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust

Citation

Prikshat, V and Rajesh, JI and Rajaguru, R, The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust, Journal of Human Resources in Hospitality & Tourism, 20, (1) pp. 48-74. ISSN 1533-2845 (2020) [Refereed Article]


Preview
PDF
Pending copyright assessment - Request a copy
2Mb
  

DOI: doi:10.1080/15332845.2020.1821427

Abstract

Leader follower communication and trust are the key factors that contribute to the employees’ growth satisfaction in job in the hospitality industry. Given the relevance of transformational leadership in the hospitality industry, this study explored whether transformational leadership influenced follower growth satisfaction in job through follower interpersonal communication satisfaction and trust. Data were collected from 159 hotel employees in India. The findings using the SPSS PROCESS macro with bootstrapping and R Package revealed that follower interpersonal communication satisfaction and trust mediate the significant relationship between transformational leadership and follower growth satisfaction in job. The major implications are discussed in this study.

Item Details

Item Type:Refereed Article
Keywords:hospitality management, services marketing, transformational leadership, growth satisfaction in job, hotel employees, interpersonal communication satisfaction, trust
Research Division:Commerce, Management, Tourism and Services
Research Group:Commercial services
Research Field:Hospitality management
Objective Division:Commercial Services and Tourism
Objective Group:Other commercial services and tourism
Objective Field:Hospitality services
UTAS Author:Rajaguru, R (Dr Rajesh Rajaguru)
ID Code:142347
Year Published:2020
Deposited By:TSBE
Deposited On:2021-01-11
Last Modified:2021-08-03
Downloads:0

Repository Staff Only: item control page