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Team resilience in emergency response: analytical framework and study of air transport accident reports


Gunasegar, L and Nguyen, O and Nikolova, N and Tenekedjiev, K, Team resilience in emergency response: analytical framework and study of air transport accident reports, Proceedings of the 10th Asian Logistics Round Table Conference (ALRT), 19-20 November 2020, Launceston, Tasmania, pp. 352-368. (2020) [Refereed Conference Paper]


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Copyright 2020 Australian Maritime College/University of Tasmania

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Objective: Emergency response and resilience are critical to air transport due to their role in ensuring the safety of people and assets. In most accidents, the performance of the cockpit team plays a significant role in restoring the operations or minimizing the loss. The team resilience in the transport sector as a whole is understudied. We seeks to identify the influential factors in cockpit team resilience and analyze their effect on team performance in air transport emergency and crisis.

Design/methodology/approach: A team resilience analysis framework is utilized, adopted from other resilience studies. The OODA LOOP model is applied to evaluate the team performance in emergency situations in three recent air transport accidents.

Findings: The analysis found that team communication and coordination were among the key issues to emergency response. This is traced back to cockpit resource management training and its effectiveness in improving onboard team performance and leadership. The effect of team-related factors such as unity and culture, on team resilience is also highlighted.

Item Details

Item Type:Refereed Conference Paper
Keywords:OODA LOOP, organizational management, transport management, cockpit resource management
Research Division:Commerce, Management, Tourism and Services
Research Group:Transportation, logistics and supply chains
Research Field:Air transportation and freight services
Objective Division:Law, Politics and Community Services
Objective Group:Work and labour market
Objective Field:Workplace safety
UTAS Author:Gunasegar, L (Miss Levashini Gunasegar)
UTAS Author:Nguyen, O (Associate Professor Oanh Nguyen)
UTAS Author:Nikolova, N (Professor Nataliya Nikolova)
UTAS Author:Tenekedjiev, K (Professor Kiril Tenekedjiev)
ID Code:141975
Year Published:2020
Deposited By:NC Maritime Engineering and Hydrodynamics
Deposited On:2020-12-06
Last Modified:2022-09-07
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