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Utilising co-design to improve outpatient neurological care in a rural setting
Citation
Butler, A and Prior, SJ and Mathew, S and Carter, D and Ellem, BF, Utilising co-design to improve outpatient neurological care in a rural setting, Patient Experience Journal, 7, (3) pp. 128-135. ISSN 2372-0247 (2020) [Refereed Article]
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Copyright Statement
Copyright 2020 the authors
Official URL: https://pxjournal.org/
Abstract
It has been identified that the physiotherapy needs of patients with central neurological conditions are specific and that
this cohort are generally under-serviced in rural and remote areas in Australia. A quality improvement project was
undertaken to improve patient experience in outpatient physiotherapy services in Tasmania, facilitating increased selfefficacy and quality of life, in patients with central chronic neurological conditions.. An experience-based co-design
approach was utilised, involving past and current patients as well as physiotherapy staff in the project design, data
collection, analysis and evaluation phases. The results suggest that timely access to care and goal achievement are
common areas of need across both patient and staff cohorts. Patients also identified that shared-decision making is
important for improving patient experience and staff were generally unclear on what services were available. The
findings from this study demonstrate the importance of including patients and staff in the health service improvement
process.
Item Details
Item Type: | Refereed Article |
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Keywords: | patient experience, physiotherapy, co-design, rural health, neurological care, engagement |
Research Division: | Health Sciences |
Research Group: | Allied health and rehabilitation science |
Research Field: | Physiotherapy |
Objective Division: | Health |
Objective Group: | Provision of health and support services |
Objective Field: | Allied health therapies (excl. mental health services) |
UTAS Author: | Prior, SJ (Dr Sarah Prior) |
ID Code: | 141727 |
Year Published: | 2020 |
Deposited By: | Medicine |
Deposited On: | 2020-11-13 |
Last Modified: | 2021-04-23 |
Downloads: | 13 View Download Statistics |
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