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Marriott’s strategic sustainability priorities in the Chinese hotel industry
Citation
Wickham, MD and French, LE and Wong, TL, Marriott's strategic sustainability priorities in the Chinese hotel industry, International Journal of Sustainable Strategic Management, 8, (1) pp. 77-97. ISSN 1753-3600 (2020) [Refereed Article]
Copyright Statement
Copyright 2020 Inderscience Enterprises Ltd.
DOI: doi:10.1504/IJSSM.2020.105634
Abstract
Using Mihalic et al.’s (2012) hotel sustainability business framework
as its lens, this study provides an empirical analysis of a leading western hotel
chain’s sustainability priorities in its entry and subsequent operations in
China’s emerging hotel industry. A qualitative study of company
documentation and semi-structured interviews with 12 senior managers at
Marriott International in China indicated that seven sustainability strategies
were prioritised by the chain (i.e., domestic employee development and
satisfaction, resource allocation and education, guest satisfaction, domestic
government engagement, the power to change participation, and the need to
establish a positively differentiated labour-market position). This study and
proposes a range of sustainability research opportunities in emerging hotel
industry contexts. In addition to this, a range of practical implications for
sustainability management in emerging hotel industry settings are presented.
Item Details
Item Type: | Refereed Article |
---|---|
Keywords: | strategic sustainability; Marriott hotels; Chinese hospitality industry; emerging markets |
Research Division: | Commerce, Management, Tourism and Services |
Research Group: | Commercial services |
Research Field: | Hospitality management |
Objective Division: | Economic Framework |
Objective Group: | Management and productivity |
Objective Field: | Management |
UTAS Author: | Wickham, MD (Dr Mark Wickham) |
UTAS Author: | French, LE (Dr Linda French) |
UTAS Author: | Wong, TL (Dr Tommy Wong) |
ID Code: | 137638 |
Year Published: | 2020 |
Deposited By: | Management |
Deposited On: | 2020-02-24 |
Last Modified: | 2020-08-17 |
Downloads: | 1 View Download Statistics |
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