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Strategic manoeuvres and impression management: communication approaches in the case of a crisis event

Citation

O'Connell, B and De Lange, P and Stoner, G and Sangster, A, Strategic manoeuvres and impression management: communication approaches in the case of a crisis event, Business History, 58, (6) pp. 903-924. ISSN 0007-6791 (2016) [Refereed Article]

Copyright Statement

Copyright 2016 Informa UK Limited, trading as Taylor & Francis Group

DOI: doi:10.1080/00076791.2015.1128896

Abstract

This historical study examines the actions of the Australian former asbestos company, James Hardie, when faced with a potentially ruinous corporate scandal between 2001 and 2007. The company became vilified as public awareness grew of the damage to public health its use of asbestos had caused. In response, it set-up a knowingly underfunded compensation fund supported by a strategy of misinformation and denial. Its actions are analysed using Oliverís typology of strategic responses and theories of crisis management and crisis communications, providing insights into the companyís motivations for adopting strategies that took it to the brink of financial collapse.

Item Details

Item Type:Refereed Article
Keywords:strategic response, asbestos liabilities, institutional theory, crisis communications, crisis management
Research Division:Economics
Research Group:Applied economics
Research Field:Economic history
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Industrial relations
UTAS Author:De Lange, P (Professor Paul De Lange)
ID Code:137225
Year Published:2016
Web of Science® Times Cited:4
Deposited By:TSBE
Deposited On:2020-02-05
Last Modified:2020-07-31
Downloads:0

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