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Strategic manoeuvres and impression management: communication approaches in the case of a crisis event
Citation
O'Connell, B and De Lange, P and Stoner, G and Sangster, A, Strategic manoeuvres and impression management: communication approaches in the case of a crisis event, Business History, 58, (6) pp. 903-924. ISSN 0007-6791 (2016) [Refereed Article]
Copyright Statement
Copyright 2016 Informa UK Limited, trading as Taylor & Francis Group
DOI: doi:10.1080/00076791.2015.1128896
Abstract
This historical study examines the actions of the Australian former
asbestos company, James Hardie, when faced with a potentially
ruinous corporate scandal between 2001 and 2007. The company
became vilified as public awareness grew of the damage to public
health its use of asbestos had caused. In response, it set-up a
knowingly underfunded compensation fund supported by a strategy
of misinformation and denial. Its actions are analysed using Oliver’s
typology of strategic responses and theories of crisis management
and crisis communications, providing insights into the company’s
motivations for adopting strategies that took it to the brink of financial
collapse.
Item Details
| Item Type: | Refereed Article |
|---|---|
| Keywords: | strategic response, asbestos liabilities, institutional theory, crisis communications, crisis management |
| Research Division: | Economics |
| Research Group: | Applied economics |
| Research Field: | Economic history |
| Objective Division: | Economic Framework |
| Objective Group: | Management and productivity |
| Objective Field: | Industrial relations |
| UTAS Author: | De Lange, P (Professor Paul De Lange) |
| ID Code: | 137225 |
| Year Published: | 2016 |
| Web of Science® Times Cited: | 4 |
| Deposited By: | TSBE |
| Deposited On: | 2020-02-05 |
| Last Modified: | 2020-07-31 |
| Downloads: | 0 |
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