eCite Digital Repository

Yours truly: the role of organizational commitment in shoplifting prevention


Potdar, B and Garry, T and Guthrie, J and Gnoth, J, Yours truly: the role of organizational commitment in shoplifting prevention, International Journal of Retail & Distribution Management ISSN 0959-0552 (2019) [Refereed Article]

Copyright Statement

© 2019 Emerald Publishing Limited

DOI: doi:10.1108/IJRDM-04-2018-0073


Purpose: The purpose of this paper is to explore how interactional justice within a retail context may influence employee organizational commitment and how this may evoke guardianship behaviors that manifest in shoplifting prevention.

Design/methodology/approach: This research uses a phenomenological approach conducting semi-structured in-depth interviews with 26 shop-floor employees of two major national supermarket chains in New Zealand.

Findings: The findings suggest that interactional justice in the workplace is important in shaping organizational commitment amongst employees. Additionally, heightened organizational commitment may have a significant effect on employee propensity to engage in shoplifting prevention/guardianship behavior. A conceptual model is developed based on these findings.

Practical implications: Retail managers may promote and exercise interactional justice practices with employees to improve their organizational commitment and consequential shoplifting prevention/ guardianship behaviors.

Originality/value: The contribution of this paper is threefold. First, and from a theoretical perspective, it offers both a conceptual foundation and empirical-based evaluation of interactional justice and its effect on organizational commitment and, specifically, on guardianship/shoplifting prevention behaviors. Second, and from a pragmatic perspective, the conceptual model derived from this research may assist retailers in developing interactional justice strategies that encourage organizational commitment of employees that consequently leads to employees’ guardianship/shoplifting prevention behaviors. Finally, it explores significance and role of employee perceptions of interactional justice, employee workplace attachment and organizational commitment within the context of retail crime prevention.

Item Details

Item Type:Refereed Article
Keywords:workplace attachment, interactional justice, phenomenological approach, retail crime prevention, supermarket employees
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing management (incl. strategy and customer relations)
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Marketing
UTAS Author:Potdar, B (Dr Balkrushna Potdar)
ID Code:136670
Year Published:2019
Web of Science® Times Cited:1
Deposited By:TSBE
Deposited On:2020-01-13
Last Modified:2020-05-19

Repository Staff Only: item control page