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The role of psychological ownership in shoplifting prevention: An exploratory study

Citation

Potdar, B and Guthrie, J and Gnoth, J and Garry, T, The role of psychological ownership in shoplifting prevention: An exploratory study, Journal of Retailing and Consumer Services, 44 pp. 253-265. ISSN 0969-6989 (2018) [Refereed Article]

Copyright Statement

2018 Elsevier Ltd. All rights reserved.

DOI: doi:10.1016/j.jretconser.2018.07.015

Abstract

Despite increased expenditure on traditional approaches to the management and control of retail crime, it continues to increase globally at an exponential rate leading to calls from academics and practitioners alike to explore alternative avenues of retail crime prevention. Focussing on the role of psychological ownership, this study offers empirically generated insights into how employee based, non-technological factors may be developed to prevent and/or deter retail crime through employee intervention behaviours. Adopting a phenomenological approach, semi-structured in-depth interviews were conducted with 26 employees across two supermarkets. Findings suggest positive relationships between employees and employers may evoke feelings of possessiveness and psychological ownership towards their place of work among employees. This may have implications on employee propensity to intervene when witnessing deviant in-store customer behaviour. Consequently, retailers should consider identifying and strengthening factors that evoke psychological ownership amongst their employees.

Item Details

Item Type:Refereed Article
Keywords:psychological ownership, retail crime prevention, organizational citizenship behaviour, supermarkets in New Zealand
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing not elsewhere classified
Objective Division:Economic Framework
Objective Group:Management and productivity
Objective Field:Marketing
UTAS Author:Potdar, B (Dr Balkrushna Potdar)
ID Code:136665
Year Published:2018
Web of Science® Times Cited:5
Deposited By:TSBE
Deposited On:2020-01-13
Last Modified:2020-04-24
Downloads:0

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