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Understanding the impact of user behaviours and scheduling parameters on the effectiveness of a terminal appointment system using discrete event simulation


Neagoe, M and Hvolby, H-H and Taskhiri, MS and Turner, P, Understanding the impact of user behaviours and scheduling parameters on the effectiveness of a terminal appointment system using discrete event simulation, IFIP Advances in Information and Communication Technology Proceedings, Part II, 01-05 September 2019, Austin, TX, USA, pp. 27-34. ISBN 9783030299958 (2019) [Refereed Conference Paper]

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Copyright 2019 Springer

DOI: doi:10.1007/978-3-030-29996-5_3


This research improves understanding of the impact of specific types of truck driver behaviour and temporal scheduling on the effectiveness of a terminal appointment system. A discrete event simulation model of a bulk cargo marine terminal is developed to analyse parameters related to driver behaviour (punctuality and proportion of planned appointments) and temporal scheduling (appointments per time window and time window spacing) on truck flows and turnaround times at the terminal. The model is based on an Australian wood chip export marine terminal currently experiencing significant truck congestion. The terminal operator and stakeholders have expressed interest in the implementation of an appointment system to address this issue. The modelling presented in this research was used to inform their investigation into developing an appointment system solution.

Simulation results indicate that the proportion of planned appointments, used as a proxy for the appointment system use, has a significant impact on truck turnaround times. Greater truck arrival punctuality only marginally improves truck turnaround times. Interestingly most optimization approaches continue to focus on improving punctuality through service rules or financial penalties in order to achieve optimal turnaround times. However, the additional cost in terms of complexity or assumptions for optimal solutions against non-optimal approaches are rarely weighed in terms of dividends of the marginal improvements generated. By involving terminal users (drivers and transporters) in the design of an appointment system and its scheduling parameters, terminal operators can significantly improve appointment system use and effectiveness by increasing the probability of positive users’ behaviours.

Item Details

Item Type:Refereed Conference Paper
Keywords:transport management, supply chain collaboration, user requirements, congestion management
Research Division:Information and Computing Sciences
Research Group:Distributed computing and systems software
Research Field:Service oriented computing
Objective Division:Economic Framework
Objective Group:Microeconomics
Objective Field:Supply and demand
UTAS Author:Neagoe, M (Mr Mihai Neagoe)
UTAS Author:Taskhiri, MS (Dr Mohammad Sadegh Taskhiri)
UTAS Author:Turner, P (Associate Professor Paul Turner)
ID Code:136037
Year Published:2019
Deposited By:Information and Communication Technology
Deposited On:2019-11-27
Last Modified:2020-01-30

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