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Unlocking the potential of tracking technology for co-created tourism planning and development: Insights from the Tourism Tracer Tasmania project


Eccleston, R and Hardy, AL and Hyslop, S, Unlocking the potential of tracking technology for co-created tourism planning and development: Insights from the Tourism Tracer Tasmania project, Tourism Planning & Development, 17, (1) pp. 82-95. ISSN 2156-8316 (2020) [Refereed Article]

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© 2019 Informa UK Limited. This is an Accepted Manuscript of an article published by Taylor & Francis in Tourism planning & development on 13 November 2019, available online:

DOI: doi:10.1080/21568316.2019.1683884


The tourism industry and governments have typically been slow to embrace technology and data analytics as planning and development tools. The Tourism Tracer team in Tasmania, Australia, believed it could use technology to help industry and government better understand where tourists go in Tasmania and collect other information about them. From the beginning the team collaborated with industry and government in the creation of key aspects of the project, including survey questions, recruitment design, Dashboard features and functionalities and reporting. The team designed an app which collected locational and survey data from approximately 1,000 tourists. This data was then disseminated back to the community in a variety of ways including being visualised on the Tourism Tracer Tasmania Dashboard. Further specific data analytics were sought for infrastructure planning, road safety planning, and a better understanding of conversion and dispersal. With clear benefits flowing to so many stakeholders, data and analysis platforms such as Tourism Tracer should be regarded as key infrastructure which delivers ‘public goods’ to the tourism industry and wider community. The paper argues that while the value of technologies such as Tourism Tracer are widely recognised many governance and funding issues remain.

Item Details

Item Type:Refereed Article
Keywords:tourist tracking, travel behaviour, tourism planning, smartphone application
Research Division:Commerce, Management, Tourism and Services
Research Group:Tourism
Research Field:Tourist behaviour and visitor experience
Objective Division:Commercial Services and Tourism
Objective Group:Tourism services
Objective Field:Tourism services not elsewhere classified
UTAS Author:Eccleston, R (Professor Richard Eccleston)
UTAS Author:Hardy, AL (Associate Professor Anne Hardy)
UTAS Author:Hyslop, S (Ms Sarah Hyslop)
ID Code:135340
Year Published:2020
Web of Science® Times Cited:4
Deposited By:Office of the School of Social Sciences
Deposited On:2019-10-14
Last Modified:2021-03-18
Downloads:18 View Download Statistics

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