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Promoting participatory health: connecting nurses and consumers at point of care to enhance safety and quality in Australia


Mather, C and Cummings, E, Promoting participatory health: connecting nurses and consumers at point of care to enhance safety and quality in Australia, Studies in Health Technology and Informatics, 266 pp. 115-120. ISSN 0926-9630 (2019) [Refereed Article]

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Copyright Statement

2019 The authors and IOS Press. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).

DOI: doi:10.3233/SHTI190782


Recent research involving representatives from nursing professional organisations found a lack of governance regarding access and use of mobile technology has led to the maintenance of outdated safety and quality strategies. Current organisational policies and guidelines preclude nurses from aligning with the Australian National Safety and Quality in Health Service Standards. Continuance of the mobile technology paradox,where there is theinability of nurses to access and use mobile technology at point of care, hinders the promotion of positive two-way communication between consumers and nurses as the lack of connectivity impedes opportunities for nurses to partner with consumers to promote participation in their own healthcare, develop mutuality of understanding, and improve health and ehealth literacy. Legitimisation ofthe use of mobile technology at point of care is necessaryto supportmeeting consumer expectations, improve the consumer experience and promote participatory health, while contributing to delivery ofcontemporaryhealthcare.

Item Details

Item Type:Refereed Article
Keywords:consumers, health literacy, mobile technology, nurses, participatory health, quality, safety
Research Division:Health Sciences
Research Group:Nursing
Research Field:Nursing not elsewhere classified
Objective Division:Health
Objective Group:Evaluation of health and support services
Objective Field:Health policy evaluation
UTAS Author:Mather, C (Dr Carey Mather)
UTAS Author:Cummings, E (Associate Professor Liz Cummings)
ID Code:134392
Year Published:2019
Deposited By:Nursing
Deposited On:2019-08-11
Last Modified:2020-03-17
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