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Extending the boundaries of customer accounting: applications in the hotel industry
journal contribution
posted on 2023-05-20, 04:56 authored by Guilding, C, Kennedy, DJ, McManus, LIn the context of the accounting, hospitality, and marketing literatures, this article explores the potential of applying novel customer accounting methodologies to hotel management. A review of the accounting literature has revealed little consideration given beyond allocating costs differentially across customers. The restricted nature of this approach is highlighted by considering differences in hotel patrons' purchasing patterns occurring subsequent to the purchase of accommodation. Attention is also drawn to the minimal degree to which accounting commentaries have built on the "relationship marketing" philosophy that has recently commanded much attention in the marketing literature. In light of this philosophy, the notion of customers as assets is promoted and consideration is given to the methodology and implications of valuing customers as assets.
History
Publication title
Journal of Hospitality & Tourism ResearchVolume
25Pagination
173-194ISSN
1096-3480Department/School
TSBEPublisher
Sage Publications, Inc.Place of publication
United StatesRights statement
Copyright 2019 the authorsRepository Status
- Restricted