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Mobile telephone short message service reminders can reduce nonattendance in physical therapy outpatient clinics: A randomized controlled trial

Citation

Taylor, NF and Bottrell, J and Lawler, K and Benjamin, D, Mobile telephone short message service reminders can reduce nonattendance in physical therapy outpatient clinics: A randomized controlled trial, Archives of Physical Medicine and Rehabilitation, 93, (1) pp. 21-26. ISSN 0003-9993 (2012) [Refereed Article]

Copyright Statement

2012 by the American Congress of Rehabilitation Medicine

DOI: doi:10.1016/j.apmr.2011.08.007

Abstract

Objective: To investigate whether short message service (SMS) reminders reduce nonattendance in physical therapy outpatient clinics.

Design: Prospective single-blinded randomized controlled trial.

Setting: Two physical therapy outpatient departments in metropolitan acute public hospitals.

Participants: Participants with an appointment in a physical therapy outpatient clinic and who provided a contact mobile telephone number were included. Participants were excluded if their appointment was scheduled for the same day on which they made the appointment.

Intervention: Participants allocated to the intervention group received an SMS reminder before their next appointment; participants allocated to the control group did not receive a reminder.

Main Outcome Measures: The primary outcome was rate of nonattendance without cancellation. Secondary outcomes were cancellation and attendance rates and exploration of other factors associated with nonattendance.

Results: Patients (N = 679) were allocated to receive either an SMS reminder (N = 342) or no reminder (N = 337). The nonattendance rate for patients who did not receive a reminder (16%) was more than nonattendance for patients receiving the SMS reminder (11%; odds ratio, 1.61; 95% confidence interval [CI], 1.03-2.51; number needed to treat, 19; 95% CI, 9-275). There were no differences in cancellation or attendance rates between groups. Exploration of other factors found that patients who were younger with a neck and trunk musculoskeletal or a neuromuscular disorder and who were scheduled to have an initial appointment or an appointment on a Monday or Friday were significantly predictive of increased nonattendance.

Conclusions: SMS reminders can reduce nonattendance in physical therapy outpatient clinics.

Item Details

Item Type:Refereed Article
Keywords:appointments and schedules, musculoskeletal system, patient appointment, physical therapy, rehabilitation
Research Division:Health Sciences
Research Group:Allied health and rehabilitation science
Research Field:Physiotherapy
Objective Division:Health
Objective Group:Provision of health and support services
Objective Field:Allied health therapies (excl. mental health services)
UTAS Author:Lawler, K (Dr Katherine Lawler)
ID Code:133308
Year Published:2012
Web of Science® Times Cited:36
Deposited By:Wicking Dementia Research and Education Centre
Deposited On:2019-06-22
Last Modified:2019-08-15
Downloads:0

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