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Technology-Enabled Service Delivery: At Risk of Compromising the Customer-Service Provider Connection?

Citation

Walker, RH and Craig-Lees, M, Technology-Enabled Service Delivery: At Risk of Compromising the Customer-Service Provider Connection?, Proceedings of the Australia and New Zealand Marketing Academy Conference, 30 November-2 December 1998, Dunedin EJ ISBN 1-877156-07-8 (1998) [Refereed Conference Paper]

Item Details

Item Type:Refereed Conference Paper
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing not elsewhere classified
Objective Division:Economic Framework
Objective Group:Management and Productivity
Objective Field:Marketing
Author:Walker, RH (Professor Rhett Walker)
ID Code:13324
Year Published:1998
Deposited By:Management
Deposited On:1998-08-01
Last Modified:1999-02-01
Downloads:0

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