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Influencing COBRAs: the effects of brand equity on the consumer's propensity to engage with brandrelated content on social media

Citation

Schivinski, B and Muntinga, DG and Pontes, HM and Lukasik, L, Influencing COBRAs: the effects of brand equity on the consumer's propensity to engage with brandrelated content on social media, Journal of Strategic Marketing ISSN 0965-254X (2019) [Refereed Article]

Copyright Statement

Copyright 2019 Informa UK Limited, trading as Taylor & Francis Group

DOI: doi:10.1080/0965254X.2019.1572641

Abstract

This research examines whether perceptions of brand equity influence consumers’ propensity to engage with brand-related content on social media. By combining two frameworks: consumer-based brand equity (CBBE) and consumers’ online brand-related activities (COBRAs) we develop two conceptual models and empirically test their validity. Using survey data from respondents across a range of brands, we estimate conceptual models from both a macro- and a micro-relationship perspective. From the macro-relationship perspective, findings suggest that consumer-based brand equity positively drives consumers’ behavioral engagement with brands on social media. From the micro-relationship perspective, findings indicate that brand associations influence the consumption and contribution of brand-related social media content, while brand loyalty additionally influences the creation of brand-related social media content. Finally, brand quality was found to negatively effect consumers’ behavioral engagement: the lower the perceived quality, the more individuals consume and contribute brand-related content to social media.

Item Details

Item Type:Refereed Article
Keywords:consumer-based brand equity, online brand-related activities, social media, engagement, online consumer behavior, COBRAs
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing Research Methodology
Objective Division:Economic Framework
Objective Group:Management and Productivity
Objective Field:Marketing
UTAS Author:Pontes, HM (Dr Halley Pontes)
ID Code:132493
Year Published:2019
Deposited By:Psychology
Deposited On:2019-05-08
Last Modified:2019-06-14
Downloads:0

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