This chapter embraces complexity theory as a basis for theorizing social innovation in nonprofit organizations (NPOs) operating in the Australian disability sector, which is currently grappling with the implementation of a disruptive policy reform leading to a paradigm shift in the funding of disability support services, the National Disability Insurance Scheme (NDIS). To cope and thrive within a new NDIS-fueled marketplace, disability NPOs need to pursue socially innovative agendas. Through a review of cross-disciplinary literatures on social innovation and the use of a complexity theorizing approach that integrates multiple theories (i.e. institutional theory, resource dependence theory, and user innovation theory), this chapter proposes a holistic complexity-based framework that can potentially: explain how disability NPOs develop social innovations operating at the edge of chaos, help improve the ability of research to tackle societal and managerial problems, and hence strengthen management scholarship.

Item Type:	Research Book Chapter
Keywords:	non-profit organisations, National Disability Insurance Scheme, NDIS, complexity theory, social innovation
Research Division:	Commerce, Management, Tourism and Services
Research Group:	Strategy, management and organisational behaviour
Research Field:	Innovation management
Objective Division:	Economic Framework
Objective Group:	Management and productivity
Objective Field:	Management and productivity not elsewhere classified
UTAS Author:	Torugsa, A (Dr Ann Torugsa)
UTAS Author:	Arundel, A (Professor Anthony Arundel)
ID Code:	132095
Year Published:	2019
Deposited By:	TSBE
Deposited On:	2019-04-18
Last Modified:	2020-07-29
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