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Customer service: the good, the bad, the ugly: Interview with Louise Saunders
Citation
Grimmer, L, Customer service: the good, the bad, the ugly: Interview with Louise Saunders, Evening with Louise Saunders, Australian Broadcasting Corporation, Hobart, Tasmania, 23 January 2019 (2019) [Media Interview]
 | PDF (Radio interview with Louise Saunders) Pending copyright assessment - Request a copy 152Kb |
Official URL: https://www.abc.net.au/radio/hobart/programs/eveni...
Item Details
| Item Type: | Media Interview |
|---|---|
| Keywords: | retail, customer service, service recovery, shopping, marketing |
| Research Division: | Commerce, Management, Tourism and Services |
| Research Group: | Marketing |
| Research Field: | Marketing communications |
| Objective Division: | Commercial Services and Tourism |
| Objective Group: | Property, business support services and trade |
| Objective Field: | Wholesale and retail trade |
| UTAS Author: | Grimmer, L (Dr Louise Grimmer) |
| ID Code: | 130425 |
| Year Published: | 2019 |
| Deposited By: | TSBE |
| Deposited On: | 2019-01-24 |
| Last Modified: | 2019-01-24 |
| Downloads: | 0 |
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