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Customer service: the good, the bad, the ugly: Interview with Louise Saunders

Citation

Grimmer, L, Customer service: the good, the bad, the ugly: Interview with Louise Saunders, Evening with Louise Saunders, Australian Broadcasting Corporation, Hobart, Tasmania, 23 January 2019 (2019) [Media Interview]


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Official URL: https://www.abc.net.au/radio/hobart/programs/eveni...

Item Details

Item Type:Media Interview
Keywords:retail, customer service, service recovery, shopping, marketing
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing Communications
Objective Division:Commercial Services and Tourism
Objective Group:Property, Business Support Services and Trade
Objective Field:Wholesale and Retail Trade
UTAS Author:Grimmer, L (Dr Louise Grimmer)
ID Code:130425
Year Published:2019
Deposited By:TSBE
Deposited On:2019-01-24
Last Modified:2019-01-24
Downloads:0

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