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Retail customer service fails, what can be done?: Interview with Graeme Goodings

Citation

Grimmer, L, Retail customer service fails, what can be done?: Interview with Graeme Goodings, Radio FiveAA, Nova Entertainment, Adelaide, 17 January 2019 (2019) [Media Interview]

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Item Details

Item Type:Media Interview
Keywords:retailing, customer service, service recovery
Research Division:Commerce, Management, Tourism and Services
Research Group:Marketing
Research Field:Marketing Communications
Objective Division:Commercial Services and Tourism
Objective Group:Property, Business Support Services and Trade
Objective Field:Wholesale and Retail Trade
UTAS Author:Grimmer, L (Dr Louise Grimmer)
ID Code:130276
Year Published:2019
Deposited By:TSBE
Deposited On:2019-01-18
Last Modified:2019-01-21
Downloads:0

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