The relevance of improving individual well-being has recently gained traction within the marketing literature (e.g. Ostrom et al., 2015), for instance it is a key tenant of transformative service, consumer and social marketing research. The marketing literature on well-being investigates behaviours, attitudes, cognitive processes, interactions and social processes (e.g. Mendel and van Doorn, 2014) to understand how well-being manifests in individuals. While assessing individual well-being is crucial, understanding the larger contexts, such as the service system in which individuals are embedded, is also relevant. Adopting a holistic perspective on well-being is a neglected area of service research (Anderson and Ostrom, 2015). The socio-cultural systems where individuals and collectives immerse themselves have considerable influence on well-being; without incorporating elements of holistic well-being, we possess only partial knowledge about how to manage and improve individual and collective well-being (Anderson et al.,2013).

Item Type:	Award
Keywords:	service system, collective well-being, value co-creation
Research Division:	Commerce, Management, Tourism and Services
Research Group:	Marketing
Research Field:	Marketing theory
Objective Division:	Economic Framework
Objective Group:	Management and productivity
Objective Field:	Marketing
UTAS Author:	Laud, G (Dr Gauri Laud)
ID Code:	128121
Year Published:	2018
Deposited By:	TSBE
Deposited On:	2018-09-04
Last Modified:	2018-09-04
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