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Service System Well-being: Conceptualising a Macro-Level Concept – Best Conference Finalist Paper
Citation
Laud, G and Leo, C and Chou, C, Service System Well-being: Conceptualising a Macro-Level Concept - Best Conference Finalist Paper, 10th American Marketing Association Servsig Conference, IESEG: School of Management, Paris, France, 14-16 June 2018 (2018) [Award]
Official URL: https://www.ieseg.fr/en/faculty-and-research/resea...
Abstract
The relevance of improving individual well-being has recently gained traction within the marketing literature (e.g. Ostrom et al., 2015), for instance it is a key tenant of transformative service, consumer and social marketing research. The marketing literature on well-being investigates behaviours, attitudes, cognitive processes, interactions and social processes (e.g. Mendel and van Doorn, 2014) to understand how well-being manifests in individuals. While assessing individual well-being is crucial, understanding the larger contexts, such as the service system in which individuals are embedded, is also relevant. Adopting a holistic perspective on well-being is a neglected area of service research (Anderson and Ostrom, 2015). The socio-cultural systems where individuals and collectives immerse themselves have considerable influence on well-being; without incorporating elements of holistic well-being, we possess only partial knowledge about how to manage and improve individual and collective well-being (Anderson et al.,2013).
Item Details
Item Type: | Award |
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Keywords: | service system, collective well-being, value co-creation |
Research Division: | Commerce, Management, Tourism and Services |
Research Group: | Marketing |
Research Field: | Marketing theory |
Objective Division: | Economic Framework |
Objective Group: | Management and productivity |
Objective Field: | Marketing |
UTAS Author: | Laud, G (Dr Gauri Laud) |
ID Code: | 128121 |
Year Published: | 2018 |
Deposited By: | TSBE |
Deposited On: | 2018-09-04 |
Last Modified: | 2018-09-04 |
Downloads: | 0 |
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