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Collaboration in disasters: A cultural challenge for the utilities sector
Understanding the interdependency of organizations in a disaster is necessary to facilitate collaboration. Interdependencies in the utilities sector have traditionally focused upon the technical aspects of these dependencies. This research used empirical research methods that included an observational study of utility stakeholders during a real-time disaster. The study investigated the cultural challenges associated with the socio-cultural interdependencies that stakeholders from the utilities sector encountered when working in emergency management. Participants identified that a lack of legitimacy and trust created barriers to collaboration. The paper concludes with recommendations for the industry to address the potential cultural barriers encountered in a disaster.
History
Publication title
Utilities PolicyVolume
54Pagination
78-85ISSN
0957-1787Department/School
School of Social SciencesPublisher
Pergamon PressPlace of publication
United KingdomRights statement
Copyright 2018 Elsevier Ltd.Repository Status
- Restricted