eCite Digital Repository

Brilliant health service management: challenging perceptions and changing HR practices in health services


Karimi, L and Dadich, A and Fulop, L and Leggat, SG and Eljiz, K and Fitzgerald, JA and Smyth, A and Hayes, KJ and Kippist, L, Brilliant health service management: challenging perceptions and changing HR practices in health services, Asia Pacific Journal of Human Resources pp. 1-17. ISSN 1038-4111 (2018) [Refereed Article]

Copyright Statement

© 2018 Australian HR Institute

DOI: doi:10.1111/1744-7941.12189


To redress the scholarly preoccupation with problems, there is a need to focus on practices that exceed expectation. This study is the first to explicate healthcare professionals’ perceptions of brilliance within their health service. Via online discussions, 78 postgraduate health management students from an Australian university shared their experiences with, and perceptions of brilliant health services in their organisation. Researchers thematically analysed the text and workshopped the findings to extend current understandings of human resource management using positive organisational scholarship in health-care (POSH). Preliminary codes organised well into six key themes – teamwork, leadership, innovation, exceptional individuals, empowerment and patientcentred care. Although the results reflect health service management research, POSH helped to clarify those aspects of people management that are associated with brilliant health services. These include developing interagency networks; adopting an understanding of innovation; and recognising the extraordinary in the seemingly ordinary.

Item Details

Item Type:Refereed Article
Keywords:human resources, health service management, knowledge transition, positive organisational scholarship in health-care
Research Division:Health Sciences
Research Group:Health services and systems
Research Field:Health services and systems not elsewhere classified
Objective Division:Health
Objective Group:Other health
Objective Field:Other health not elsewhere classified
UTAS Author:Eljiz, K (Dr Kathy Eljiz)
ID Code:127387
Year Published:2018
Web of Science® Times Cited:4
Deposited By:College Office - CoBE
Deposited On:2018-07-25
Last Modified:2019-03-01

Repository Staff Only: item control page