Hughes, CA and Allen, P and Bentley, M, eReferrals: why are we still faxing?, Australian Journal of General Practice, 47, (1-2) pp. 51-56. ISSN 2208-7958 (2018) [Refereed Article]
© 2018 The Royal Australian College of General Practitioners
Official URL: https://www.racgp.org.au/AJGP/2018/January-Februar...
Background and objective: eReferrals have the potential to be a transformative technology in the healthcare space. This study explored attitudes, behaviours and barriers to eReferral use and electronic communication in general.
Method: A survey of doctors and allied health staff was undertaken in north-west Tasmania. Data were analysed using descriptive statistics and thematic analysis.
Results: The response rate was 57% (n = 204). For 80% (n = 164) of respondents, fax or post was the main method of sending letters to other healthcare professionals, and 72% (n = 147) wanted to increase the number of letters sent and received electronically. Barriers and enablers to eReferral use included peer behaviour, software factors, security issues and workplace culture.
Discussion: Somewhat ironically, the key barrier to eReferral use was peers not using eReferrals. A greater emphasis on software usability and interoperability is required. Despite eReferrals being promoted as the more secure alternative, security remains a key concern. Workplaces could influence adoption by encouraging eReferral use.
|Item Type:||Refereed Article|
|Keywords:||general practice, referrals, e-referrals|
|Research Division:||Health Sciences|
|Research Group:||Health services and systems|
|Research Field:||Health care administration|
|Objective Group:||Evaluation of health and support services|
|Objective Field:||Health policy evaluation|
|UTAS Author:||Hughes, CA (Dr Christopher Hughes)|
|UTAS Author:||Allen, P (Dr Penny Allen)|
|Web of Science® Times Cited:||3|
|Deposited By:||Rural Clinical School|
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